Covid-19
Latest News on Covid 19 Cancellation Policy
We are lucky in that BullerRoo has many features that naturally make things a lot safer than others in the current environment. These include:
Illness due to Covid-19.
We strongly suggest to consider purchasing travel insurance. Travel insurance may provide coverage for illness due to Covid-19 should you be diagnosed and prevented from travel. As we will not reschedule nor give a refund in these circumstances.
Government Lockdown.
In these uncertain times of snap lockdowns and hotspot outbreaks we would like to give you the peace of mind by booking directly with us that a full refund will be given for any Covid related lockdowns (not self-isolation due to illness) and no service fee will be deducted. Compare with other booking platforms like Airbnb where we are not in total control over your money and their Covid policies which may result in loosing your service fee.
Policies
- We are small – just 2 accommodation options, both self-contained.
- We are owner operated so have complete control over all aspects of the business including cleaning/hygiene practices.
- You have direct access from your accommodation ie there are no corridors or shared spaces with other guests.
- You have the option of self check in/check out and you need no contact with us at all if desired. However, we do like to greet our guests on arrival to introduce you to the property.
- We are in Barwite, with so much space and fresh air!
In addition to the above, to ensure your safety and peace of mind, we are also committed to:
- Additional rigour to our already comprehensive cleaning practices with particular focus on regular sanitising high-touch areas such a door handles, taps, remote controls etc. - referring to our extensive checklist while cleaning room-by-room
- Using cleaners approved by health experts, eg. disinfectants with 70% alcohol or higher
- Washing linen at a high heat setting
- Complying with local laws, including any additional safety or cleaning guidelines
We also ask that our guests:
- Do not travel if you or someone in your group is experiencing cold or flu symptoms or are awaiting Covid test results.
- Respect other guests on our property who are not part of your family/group by maintaining correct social distancing and hygiene protocol.